How to Access WL3 Canada Cases
To access WL3 Canada (CAN) Cases Application, please follow these steps:
- Accessing to WL3 Canada (CAN) Cases URL:
- Launch your Edge browser on your computer.
- By Clicking the below URL link, WL3 Canada (CAN) Cases login page will be displayed on screen:
https://wl3ca.workcare.com/
- You should see the word “Canada” on banner of WL3 Canada login page
2. Login Credentials to WorkLink for users with WorkCare Email/username (Active Directory Connected):
- If you have a WorkCare email, please enter your System email/username and System Password to login to WL3.
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Note: WL3 Password is Active Directory (AD) connected to any WorkCare user that uses WorkCare email or WorkCare system username. Therefore, your WL3 password is the same as your system password.
3. First Time Login Credentials to WL3 for users with Non WorkCare Email/username (Form Based Accounts):
- If you don’t have a WorkCare email and it is your first time login to WL3, please enter your username and your provided Validation Key and click “Continue” button.
- Please select your Site Key and click “Continue” Button.
- Set-up your password base on Password below Requirements and click “Continue” button:
- 6 to 14 characters long
- Contain both upper-case and lower-case letters
- Contain a number
- Contain a symbol
- Not be the same as the username
- Match Confirm Password field
- Set-up five security questions with their answers and click “Continue” button.
- Note: For login to WL3 with your FBA account, you need to answer one of these security questions. By clicking “Continue” you should receive a green pop-up message that your account with these security questions is set-up and system will show you the login page so you can login with this new set-up information to WL3.
4. Login Credentials to WL3 for users with Non WorkCare Email/username (Form Based Accounts):
- If you have a FBA Account in WL3 that your username or email is not WorkCare System username or email, please enter your assigned email/username and the moment you click on password field, the “Answer Security Question” screen will be displayed.
- Enter your answer for your security question and your assigned “Site key and Password Validation” screen will be displayed.
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Enter your Password on “Site key and Password Validation” screen and click Login.
5. Troubleshooting:
- Ensure you are connected to the internet and have a stable connection.
- If you encounter issues accessing specific functions within the application, consider opening a support ticket for further assistance.