How to Unlock Leave Administration WorkCare Email (AD) Password

To unlock your Leave Administration WorkCare Email (Active Directory - AD) password, you can follow these steps:

Access to Office 365:

Access Office 365 by going to https://www.office.com/.
Click on Sign in.
Click on Can’t access your account? and select Work or school account.

A screenshot of a computer screenDescription automatically generated A screenshot of a computer errorDescription automatically generated

Choose I know my password, but still can’t sign in (to unlock your network password).

A screenshot of a computer screenDescription automatically generated

Enter your WorkCare email address and complete the captcha challenge.

A screenshot of a computerDescription automatically generated

Note: After 3 times entering the wrong SharePoint passwords, your SharePoint/Leave Administration account will automatically lock. You can reset/unlock your SharePoint/Leave Administration password by using Office 365- Self Service Password Unlock.

2. Complete the two verification steps:

Follow the prompts to complete the two verification steps to unlock your network password/account. This might involve using your registered phone or authenticator app.

A screenshot of a computerDescription automatically generated

3. Define New Password:

If you selected, I know my password, but still can’t sign in on Step 1.
Your network account has been unlocked. If it still does not work, you may need to reset it.

A screenshot of a computerDescription automatically generated

4. Troubleshooting:

Ensure you are connected to the internet and have a stable connection.
If you encounter issues, consider opening a support ticket for further assistance.